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Terms and Conditions

1.      EASY WIRELESS TERMS AND CONDITIONS OF SERVICE

2.      LIFELINE SUPPORTED SERVICE

3.      PROGRAM BASED ELIGIBILITY

4.      INCOME BASED ELIGIBILITY

5.      LIFELINE PROGRAM RESTRICTIONS

6.      ACTIVATING AND USING YOUR EASY WIRELESS COMMUNICATIONS SERVICE/TELEPHONE NUMBER

7.      ANNUAL RECERTIFICATION AND VERIFICATION OF LIFELINE SERVICE

8.      SUPPORTED SERVICES

9.      INTERNATIONAL CALLS

10.      ;AIRTIME PLANS

11.      UNLIMITED SERVICE PLANS

12.      ROLLOVER & FLEX CALLING OPTIONS

13.      ADDING AIRTIME

14.      BILLING & COLLECTION

15.      REFUNDS

16.      NON-LIFELINE SERVICE ACCOUNTS

17.      FEATURES

18.      TEXT MESSAGING

19.      PREMIUM SMS

20.      DATA PLANS

21.      PREVENTING OR SENDING SPAM

22.      HARASSING OR UNWANTED CALLS

23.      SHIPPING

24.      ADDITONAL SURCHARGES

25.      EASY WIRELESS SERVICE AND AIRTIME USAGE

26.      EMERGENCY CALLS

27.      UNAUTHORIZED USAGE; TAMPERING

28.      LIMITATIONS OF SERVICE AND USE OF EQUIPMENT

29.      PHONE FEATURES, FUNCTIONALITY AND SPECIFICATIONS

30.      WARRANTY

31.      DISCLAIMER OF WARRANTIES

32.      RETURNS & REPLACEMENTS POLICY

33.      Bill Float Return Policy

34.      UPGRADED HANDSETS/LOST OR STOLEN EQUIPMENT POLICY

35.      OUR RIGHT TO TERMINATE YOUR SERVICE

36.      OUR RIGHT TO TERMINATE LIFELINE SERVICE

37.      CUSTOMER INITIATED TERMINATION OF LIFELINE SERVICE

38.      NOTICES

39.      HANDSET HEARING AID COMPATIBILITY (HAC)

40.      LIMITATION OF LIABILITY

41.      INDEMNIFICATION

42.      BINDING ARBITRATION

43.      PRIVACY POLICY/USE OF CUSTOMER ACCOUNT INFORMATION

 

 

 

1.    EASY WIRELESS TERMS AND CONDITIONS OF SERVICE

By purchasing or activating your Easy Telephone Services Company d/b/a Easy Wireless (“Easy Wireless”)  handset or using any Easy Wireless service (“Service”), customer (“You”) acknowledges and agrees to the following terms and conditions:

Easy Wireless provides both Non-Lifeline and Lifeline service to their customers. These Terms and Conditions apply to all Easy Wireless service.  Please read these Terms and Conditions of Service carefully.  These Terms and Conditions of Service are a legally binding agreement between you and Easy Wireless, and become effective by activating or using an Easy Wireless phone.  They contain important information about your legal rights, and require that certain disputes be resolved through Arbitration.   Easy Wireless reserves the right to change or modify any of these Terms and Conditions of Service at any time and at its sole discretion. Any changes or modifications to these Terms and Conditions of Service will be binding upon you once they are available on the Easy Wireless website found at www.MyEasyWireless.com.  Please check this website often for updates to the Terms and Conditions of service.

2.    LIFELINE SUPPORTED SERVICE

Easy Wireless provides Lifeline Supported Service to eligible consumers. Lifeline reduces the cost of wireless or wireline telephone service with a discount that appears monthly on the subscriber’s invoice.  The Lifeline discount is available for only one telephone per household. An eligible customer may receive a Lifeline discount on wireline or wireless service, but not on both.  Lifeline support may vary between states, but the amount of discount seen on the subscriber invoice will equal the amount Easy Telephone Service Company d/b/a Easy Wireless receives in Federal Universal Service Support. Lifeline eligibility varies by state. Potential subscribers may qualify for the Lifeline program if they participate in one of the government programs listed below, or they may qualify if their household income meets the eligibility standards defined below.  When establishing Lifeline service with Easy Wireless, the subscriber is consenting to their name, telephone number, and address be given to the administrating body of the Lifeline Program known as the Universal Service Administrative Company, or USAC, for the purpose of verifying that the subscriber does not receive more than one Lifeline supported service. Refusal to grant permission for USAC to obtain this information will result in a denial of Lifeline service with Easy Wireless. The subscriber grants permission to Easy Wireless to access any records required to verify subscriber statements and to confirm continued eligibility of the Lifeline Program. This consent is in effect for the life of the subscriber plus 3 years after any service with Easy Wireless is terminated. If a subscriber, or any family member in the same household, obtains Lifeline service with any other provider, the subscriber is required to notify Easy Wireless immediately. Conversely, before a subscriber establishes service with Easy Wireless, all other Lifeline supported services must be terminated.  The subscriber is responsible for notifying the other provider they have been approved for service with Easy Wireless.

Potential subscribers may qualify for a Lifeline service offering if the subscriber meets certain state and federal eligibility requirements. These requirements are determined by the particular state where the subscriber resides, and by mandated regulations of the Federal Communications Commission (FCC). These state and federal eligibility requirements are also based on either program or income based eligibility.

3.    PROGRAM BASED ELIGIBILITY

Easy Wireless subscribers are eligible to receive Lifeline discounts under the program based eligibility, if they participate in one or more of the following programs:

  • Medicaid
  • Supplemental Security Income (SSI)
  • Supplemental Nutritional Assistance Program (SNAP) – Formerly known as Food Stamps
  • Low Income Home Energy Assistance Program (LIHEAP)
  • National School Lunch Free Lunch Program
  • Federal Public Housing/Section 8
  • Temporary Assistance for Needy Families (TANF)

Subscribers on Federally Recognized Tribal Lands qualify if they participate in the following TRIBAL programs:

  • Tribally Administered TANF (TATNF)
  • Vocational Rehabilitation (including Hearing Impaired)
  • Food Distribution Program on Indian Reservations (FDPIR)
  • Bureau of Indian Affairs General Assistance
  • Head Start (must meet income qualifying standards) (Tribal)

Eligibility varies by state. Some states have additional assistance programs through which a subscriber may be eligible for Lifeline supported service from Easy Wireless.  Proof of program participation will be required to demonstrate program based eligibility. Proof can consist of a copy of the program card, an award letter, or a statement from a qualifying program account manager or director.

4.    INCOME BASED ELIGIBILITY

Income based eligibility varies by state. The Lifeline reform of June 2012 by the FCC mandated that all states offer a minimum income eligibility of 135% of the Federal Poverty Guidelines. Some states may exceed this guideline. A subscriber is eligible for Lifeline service with Easy Wireless if their total combined household income is at or below 135% of the Federal Poverty Guidelines. Proof of income documentation (such as a current tax return or 3 consecutive months’ check stubs) must be provided to demonstrate income based eligibility.

2016 Federal Poverty Guidelines – 135%

Household Size

48 Contiguous

States and D.C.

Alaska

Hawaii

1

$16,038

$20,034

$18,455

2

$21,627

$27,027

$24,881

3

$27,216

$34,020

$31,307

4

$32,805

$41,013

$37,733

5

$38,394

$48,006

$44,159

6

$43,983

$54,972

$50,585

7

$49,586

$61,992

$57,011

8

$55,202

$69,012

$63,464

For each additional

person, add

$5,616

$7,020

$6,453

 

5.    LIFELINE PROGRAM RESTRICTIONS

Potential Subscribers applying for Lifeline service with Easy Wireless agree to declare under penalty of perjury that all of the following conditions apply (but are not limited to):

  • Lifeline is limited to one discount per household.
  • The subscriber must certify that they (nor anyone else in their household) do not participate in any other Lifeline Program.
  • The subscriber will be required to give the last 4 digits of their social security number in order to certify for Lifeline service. In some states the full social security number is required. (Social Security information is strictly confidential and will not be disclosed to anyone other than USAC without prior written consent by the subscriber.)
  • If subscriber participates in Lifeline with another carrier, they agree to cancel service before obtaining Lifeline service from Easy Wireless.
  • Subscriber agrees to notify Easy Wireless within 30 business days of any change of address.
  • Subscriber certifies they are head of household, at least 18 years old, and is not a dependent on another person’s tax return.
  • Subscriber agrees to notify Easy Wireless immediately if they no longer participate in at least one of the state or federal programs required to receive Lifeline.
  • Subscriber authorizes representative of any state or federal assistance program to provide proof of income or program participation to Easy Wireless for the purpose of providing Lifeline service to the subscriber.
  • Subscriber acknowledges the need to recertify their Lifeline eligibility at least once every 12 months prior to their Lifeline anniversary date with Easy Wireless, or at the discretion of the Company.
  • Subscriber certifies, under penalty of perjury, that all representations made when applying for service, or performing annual recertification or verification, is true and correct to the best of their knowledge.

 

6.    ACTIVATING AND USING YOUR EASY WIRELESS COMMUNICATIONS SERVICE/TELEPHONE NUMBER

An Easy Wireless handset should arrive to you in an activated or “hotlined” status.  Activation may require a call to 611 to complete full activation.  An Easy Wireless telephone number is assigned to your Easy Wireless handset when you receive it, however, you will acquire no proprietary interest in any number assigned to you.  This number is “owned” by the underlying carrier and ownership will remain with the underlying carrier during time of service.  This number can be ported to any carrier of choice as long as number remains active throughout the completion of the port.  Should the telephone number be disconnected for any reason it is immediately released to the underlying carrier network and is unable to be re-attained by Easy Wireless, even upon customer request and immediate reactivation by the company. The wireless telecommunications networks used to transmit calls for the Service are owned and operated by various licensed commercial mobile radio service providers ("Carriers"), not Easy Wireless. Your handset can only be used through Easy Wireless, and cannot be activated with any other wireless or cellular service, except where allowable by law. Easy Wireless services are provided at Easy Wireless’ discretion.  Customers may port their existing telephone number to Easy Wireless’ carrier network.  Easy Wireless is not responsible for any “termination fees” that may be imposed by another carrier that ports their number to the Easy Wireless platform.

7.    ANNUAL RECERTIFICATION AND VERIFICATION OF LIFELINE SERVICE

Subscribers participating in Lifeline service with Easy Wireless will be required to recertify their Lifeline eligibility on an annual basis, on or before their Lifeline anniversary date with the Company or before the end of the calendar year.  Recertifying their Lifeline eligibility will consist of attesting to their ongoing qualification to continue to participate in the program through an appropriate state or federal income or program based eligibility. Proof of eligibility may be required. Easy Wireless reserves the right to determine if a subscriber meets the annual recertification requirements. If Easy Wireless is unable to verify the required Lifeline qualifications, the subscriber will be deemed ineligible to participate in the Lifeline program through Easy Wireless and the free or reduced Lifeline plan will be replaced with the corresponding full priced non-Lifeline plan and/or customer service may be disconnected.

8.    SUPPORTED SERVICES

The following supported services are available to Easy Wireless customers.

  • Voice grade access to the public switched network. Easy Wireless service provides wireless access to the Public Switched Telecommunications Network (“PSTN”). “Voice grade access to the public switched network” is defined as a functionality that enables a subscriber of telecommunications services to transmit voice communications, including signaling the network that the caller wishes to place a call, and to receive voice communications, including receiving a signal indicating there is an incoming call in a bandwidth, at a minimum, between 300 to 3,000 Hertz;
  • Dual tone multi-frequency signaling or its functional equivalent. “Dual tone multi-frequency” (DTMF) is a method of signaling that facilitates the transportation of signaling through the public telecommunications network, shortening call set-up time. Easy Wireless handsets are “DTMF” capable;
  • Single-party service or its functional equivalent. “Single-party wireless service” is a dedicated message path for the length of a subscriber’s particular transmission. Easy Wireless provides customers with single-party access for the duration of every call a subscriber makes that is provided by the Company. Easy Wireless does not provide multi-party or party line service;
  • Access to emergency services. “Access to emergency services” is a service available to Easy Wireless subscribers that allows a subscriber to call to emergency services through a Public Service Access Point (PSAP) operated by the local government;
  • Access to operator services. “Access to operator services” is defined as having access to any automatic or live assistance to a consumer to arrange for billing or completion, or both, of a telephone call;
  • Access to interexchange service. “Access to interexchange service” is defined as the user of the telecommunication service having access to complete a long distance call or a toll call;
  • Access to directory assistance. “Access to directory assistance” is defined as access to a service that includes making available to customers, upon request, information contained in directory listings; and
  • Toll limitation for qualifying low-income consumers. “Toll limitation” Easy Wireless qualifying subscribers have the option to use their wireless service to complete a long distance call or toll call in an amount of service that limits the amount of toll service to which the subscriber has already paid.

 

9.    INTERNATIONAL CALLS

Currently, the International call feature is blocked by Easy Wireless and their underlying carrier. In the event you successfully access an International Long Distance number, additional charges will incur at the following rates:

Guam, Puerto Rico & US Virgin Islands $0.10

Canada                                                                     $0.10

Mexico                                                                    $1.45

All other countries (except Guam, Puerto Rico

& US Virgin Islands)                               $1.28

 

Any charges you incur as a result of attempts to access this feature from an Easy Wireless handset is non-refundable.  Airtime deductions for international calls begin the moment the International Long Distance ("ILD") access number is dialed and may apply to dropped calls, misdialed numbers and busy destination numbers. When making international calls, you may experience connection failures more frequently than calls made within the United States. Easy Wireless will not credit airtime minutes deducted for unsuccessful calls. You will not be able to make or receive calls on your Easy Wireless handset when you are located outside of the United States, Puerto Rico or the U.S. Virgin Islands.

10.    AIRTIME PLANS

From time to time, Easy Wireless may offer various plans to its consumers, including Tribal Lifeline, Lifeline, Retail and Family plans. Currently, Easy Wireless Plans allow you to automatically purchase certain airtime denominations on a regular monthly basis, with or without the Lifeline discount. All airtime plans are governed by these Terms and Conditions and are available at www.MyEasyWireless.com.  (You must have at least one active account with Easy Wireless to qualify for a Family Plan line.) In addition to the plans offered, Easy Wireless offers additional minute packages and data packages for sale.  To keep your account active and to avoid service interruption, you must either maintain a positive account balance at all times or pay any applicable subscription charges, depending on your service plan. Account balances are not transferable, redeemable for cash, or refundable. In the event of any modification that increases the charges, you will receive 30 days’ notice prior to being charged the new rate.  Additional minute purchases may not be combined with any other discount or promotion. As with most unlimited packages, unlimited use does not mean unreasonable use. There may be limits on your account administration: for example your account balance, number changes, or device changes. Please see Easy Wireless’ website for rate plans in your state.

11.    UNLIMITED SERVICE PLANS

Unlimited Plan services are provided solely for live dialogue between two individuals for personal, non-commercial use. “Unlimited” does not mean unreasonable use. Unreasonable voice use includes, but is not limited to, the following: machine-to-machine, monitoring services, transmission of broadcasts or recorded material, telemarketing, call center services, autodialed calls, an abnormally high number of conference calling, calls, or text messages, and/or calls of abnormally long duration and any and all commercial uses. This and other uses have the potential to disrupt reliable service to other customers and/or have a disproportionate impact on network resources, so are therefore considered unreasonable use of the service and will not be allowed. We may determine at our sole discretion that unreasonable usage is taking place if, for instance, you are placing an unusually high number of text messages, an unusually high number of calls, placing calls of unusually long duration, or using a disproportionate amount of usage when compared to other Easy Wireless customers.  While a text message may be sent to inform you that your usage is unreasonably high, we reserve the right to respond to such unreasonable usage by, without notice or limitation, implementing limits, adding voice or text monthly usage caps, placing you on a limited plan, or, at our sole discretion, terminating your service.

12.    ROLLOVER & FLEX CALLING OPTIONS

Any monthly minute packages with rollover will rollover unused minutes month to month for ninety (90) days. Minutes will expire on the ninety-first (91st) day.  Minutes purchased as additional airtime packages will be good for thirty (30) days from the date of purchase, expiring on the 31st day.  Minutes purchased as additional airtime packages, with a thirty (30) day expiration, will be used before any rollover minutes are used, so that minutes that will expire first are used first.  Rollover policy is subject to change.  Unlimited minute plans will not rollover. Not all plans include rollover minutes.

Easy Wireless provides Flex Calling as an additional feature on its 100 and 1,000 minute plans.  If a call causes the subscriber to go beyond their monthly allotment of minutes, rather than have that call terminated mid conversation, Flex Calling allows a subscriber to complete their last call of the month.  The extra minutes used on that call will then be debited automatically from the subscriber’s next month allotment of minutes. If the subscriber adds Top Up minutes to their account while an overage is in effect, the negative balance will be deducted from the Top Up purchase instead.     

13.    ADDING AIRTIME

Your Easy Wireless handset will only operate when you have airtime minutes/units available on the handset. (This does  not apply to 911 calls. These calls will go through on any handset regardless of activity and the availability of airtime minutes.)  Each prepaid airtime package comes with a number of minutes and a service period that begins to run from the day you add airtime to your handset.  Easy Wireless airtime minutes added to your wireless phone will expire with active service and Usage during a consecutive thirty (30) day period.   To keep your account active and to avoid    service interruption, you must either maintain a positive account balance at all times or pay any applicable subscription charges, depending on your service plan. Account balances are not transferable, redeemable for cash, or refundable.

14.    BILLING & COLLECTION

Easy Wireless will send an invoice via text message to each customer monthly notifying them of their amount due, including their amount past due, and their due date.

If a customer does not pay for their monthly service, and they are a non-Lifeline customer, Easy Wireless will not renew their minutes on their next month’s plan.  In order to receive their next month of service, the customer must pay for the service in advance.

In all states, the Lifeline Customer will have the $9.25 Lifeline reimbursement applied to their service.  ($25 dollars more will be applied if the Lifeline customer is also Tribal – as in the State of Oklahoma.)  The remaining amount due will depend on the plan choice of the end user.  If the customer is paying for a higher priced plan, the customer will be moved to the lowest priced plan. In most states, this would move the customer to the free plan for 100 minutes.  In Oklahoma, this would move the Tribal customer to the 1,000 minute plan. The Tribal customer on the 1,000 minute plan, owing only $1, will continue to receive monthly service. Non-Tribal Customers will be moved to the free plan.  While this customer will not be disconnected for non-payment, this customer is required to pay their balance in full before any top-ups can be added to their account. Customer cannot be reinstated on the higher priced plan without paying their previous balance in full.

Any customer that is disconnected from Easy Wireless’ platform owing a balance will have that balance written off as uncollected funds. Easy Wireless will not continue to seek payment on the balance.  If the customer would like to return to Easy Wireless, a new account will be created. For Lifeline customers, this would mean showing proof of eligibility for Lifeline service.

15.    REFUNDS

All purchases of Easy Wireless Additional Minute Offerings are final and non-refundable regardless of who uses or possesses the subscriber’s wireless phone after airtime is purchases, and regardless of whether the wireless phone is used with the subscriber’s consent or knowledge. Monthly charges are not refundable. Prepaid service on Easy Wireless Promotional Offerings will not be refunded.

16.    NON-LIFELINE SERVICE ACCOUNTS

Easy Wireless customers using a Non-Lifeline service, such as a Retail Service or Pay-As-You-Go service, are required to purchase and load airtime at least once during any consecutive 30 day period. Airtime expires 30 day from the date of purchase. If no additional airtime is loaded within 30 days, then your service with Easy Wireless will be deactivated. Easy Wireless offers an Unlimited Minute Package for purchase. As with most unlimited packages, unlimited use does not mean unreasonable use. There may be limits on your account administration, for example your account balance, number changes, or device changes. The Unlimited Plan offered by Easy Wireless includes a limit on the amount of minutes a subscriber can use in a 30 day period that begins on the date of purchase. If you have any questions regarding the use of airtime minutes, please call Easy Wireless customer service at 1-877-476-3451.

17.    FEATURES

Easy Wireless handsets come with the following features at no additional cost:

  • Text Messaging:

Text Messaging on your Easy Wireless cell phone:

  1. Dependent on your model, go to Menu > Select "Messaging"
  2. Type the text using your keypad.
  3. Enter the phone number, contact name, or email address you want to send the message to.
  4. Press "SEND" to send the message
  5. If you are not in a coverage area you may experience errors with sending or receiving texts.


For more detailed instructions about sending and receiving text messages on your Easy Wireless cell phone, please check your phone's user manual on text messaging or call our Customer Service Center.  You may also find specific information for your handset on www.phonescoop.com.

From time to time you may receive text messages from Easy Wireless!  Easy Wireless will use text alerts to give you information about your monthly invoice, information about your minute balance, information on recertification of your Lifeline eligibility, or other necessary information you may need to know to make your Easy Wireless service most effective for your needs.  Text messages from Easy Wireless do not count against your minutes.  Text messages you send to Easy Wireless do count as usage.


A charge does apply for incoming and outgoing text messages. Sending or receiving texts will affect your total mobile minutes available. International incoming or outgoing text messages from cell phones is not available.

  • Caller ID:

Easy Wireless provides Caller ID on all handsets.  Caller ID lets you see the phone number for most incoming calls, and if the caller is in your contacts, you will see the name of the person calling you as well. You'll know who's calling your Easy Wireless cell phone before answering. If you don't want to answer the incoming call, let it go to voicemail or ignore the call altogether.

 

You can also protect your privacy with Caller ID Block. To use Caller ID Block just dial *67 from your cell phone. Then enter the phone number you wish to dial and press SEND.

You must dial this each time you want to use Caller ID Block. To make your cell phone number permanently private, consult your phone's User Guide for detailed instructions on how to use your Caller ID Block. You may receive additional handset specific information on www.phonescoop.com.

  • Call Waiting:

All of Easy Wireless’ phones use Call Waiting, which lets you receive an incoming call when you're on another call. After a notification, you can put the first call on hold and answer the second call. You can also decide not to accept the second call and it will be sent to voicemail. All phones will incur airtime and any applicable long distance and roaming charges both calls simultaneously in use.

 

Using Call Waiting

Consult your phone's User Guide for detailed instructions on how to use Call Waiting.  Handset specific information can also be found on www.phonescoop.com.

  • Push the Send, OK, or Talk button on your phone for about one half-second.
  • Your first call is now on hold and you can talk to the second caller.
  • To alternate between the two calls, press the Send, OK, or Talk button again.

 

  • Three-Way Calling:

You can add a third person to your current phone conversation. Regular airtime charges, including roaming (if applicable) are charged for all cell phone calls.


Using Three-Way Calling/Adding a third party on the line

  • Dial the number of the third party, including area code, while the original party is on your cell phone.
  • Press the Send button, which dials the third party and puts your original call on hold. (The name of the Send button may say Yes, Talk, OK or display a picture of a green handset. Details for your particular phone are available in your User Guide or at www.phonescoop.com.
  • To establish cell calls with the three-way call, press Send again either before or after the third party answers
  • If the third party is busy or does not answer, press Send once to disconnect the third party.
  • A different third party can be added by repeating the first two steps.

 

  • Call Forwarding:

Call forwarding allows you to forward calls from your cell phone to a land line, another cell phone or any other number. This can be useful with a broken phone, a phone without available minutes or one that is about to run out of battery power. Call forwarding for an Easy Wireless phone is easy to set up. The fee for forwarded minutes may be higher than normal fees, and may still detract from your minute balance while the call is in use.

Instructions

1.        Dial *72 on your Easy Wireless phone.

2.        Key in the area code and phone number of the line where you want your calls forwarded.

3.        Press the "Talk" button on your phone to initiate the call. This button is often highlighted in green.

4.        Wait for the tone and press "End" to end the call. The tone will indicate that your call forwarding is now active.

5.        Press *720 on your phone to deactivate your call forwarding.

6.        Press the "Talk" button and wait for the tone. The tone, again, will confirm the changes you made. End the call.

 

  • Voice Mail:

All cell phones from Easy Wireless include voicemail.

Easy Wireless cell phones answer all your calls and takes voice messages when you're not available. Any unanswered calls are automatically sent to your voicemail. This happens when your phone is in use or powered off.  Voice Mail is provided by the Sprint Network.

You will be able to receive voicemail from any call you may have missed. To get started, follow the simple steps below to set up and retrieve your voicemail. If you forget the pass code you set up with your cell phone plan, you can have it reset by calling Customer Service (611).

How to Set Up Your Voice Mailbox

  1. Press and hold the number "1" key.
  2. Follow the voice prompts.

Retrieving your Voicemail Messages

  1. Press and hold the number "1" key.
  2. Follow the voice prompts.

You can set up a personalized message your callers will hear before they leave you a message, and you can set up a specific passcode to protect your messages in the event your phone is lost or stolen.

  • Calls to 411:

Directory Assistance calls are not charged at a rate per call.  Easy Wireless offers Calls to Information, or 411, for free to all customers.  Easy Wireless uses Jingle Networks, a premier provider of 1-800-FREE-411 to provide this free service to their customers. How does it work?  Dial 411 on your Easy Wireless handset and hit the ‘Send’, or green, button.  You will hear a short 5 to 10 second advertisement, and then an operator will come on the line and ask for the city and name of the business or individual you are looking for.  Most companies charge up to $2.50 per call to 411. Easy offers this service at no additional charge to the customer. This call does detract from your available minute balance, but does count as usage.

 

  • Calls to 611:

Easy offers free calls to customer service by dialing 611 from your Easy Wireless handset. Calls to 611 will direct the customer to the Easy Wireless IVR, an automated platform where the customer can check their balance, top up their minutes, make a payment on their monthly bill, or get to a customer service representative. Calls to Customer Service using 611 do not detract from your balance, and does not count towards usage. This is a free call to all Easy Wireless customers.

 

18.    TEXT MESSAGING

The current rate to send or receive a text message to another person’s phone using your Easy Wireless service is one (1) text per minute of voice. Easy Wireless reserves the right to amend this rate by updating these terms and conditions and posting them on Easy Wireless website.

19.    PREMIUM SMS

Premium SMS is a text message to a designated “short code”. Buying, or attempting to buy, SMS services from anyone other than Easy Wireless is strictly prohibited. Premium SMS campaigns may include activities such as sending a vote, playing a game, expressing opinions, subscribing to some type of services, or some type of interaction with a television program. Easy Wireless does not participate in Premium SMS services or campaigns. The subscriber is solely responsible for any charges incurred for Premium SMS services or campaigns.  Any text messages sent to a “short code” using an Easy Wireless device or service, will likely not be successfully sent or received. Any charges the subscriber may incur as a result of any attempts to participate in Premiums SMS campaigns, even failed attempts, are not refundable, regardless of whether you incur charges as deductions from your Easy Wireless minutes.

20.    DATA PLANS

Easy’s data or messaging features are provided solely for purposes of non-commercial messaging, Internet browsing, e-mail access, and the non-continuous streaming of data (e.g. downloading files). Depending on your rate plan, your usage of data may be metered by Easy. Your data plan will include a data access usage limit of 1 Gig per service cycle. Smaller data plans are available. While most common uses are permitted by our data and messaging features, there are certain uses that cause extreme network capacity issues and are therefore prohibited. Our data and messaging services may not be used: (a) to generate excessive amounts of Internet traffic through the continuous, unattended streaming, downloading, or uploading of videos or other files, (b) to operate hosting services, (c) to maintain continuous active network connections to the Internet such as through a web camera or automated machine-to-machine connection or peer-to-peer (P2P) file sharing, (d) to disrupt e-mail use by others using automated or manual routines, including, but not limited to "auto-responders" or cancel bots or other similar routines, (e) to transmit or facilitate any unsolicited or unauthorized advertising, promotional materials, “spam,” unsolicited commercial or bulk e-mail or messaging, (f) for activities adversely affecting the ability of other people or systems to use either Easy’s wireless services or other parties' Internet-based resources, including, but not limited to, "denial of service" (DoS) attacks against another network host or individual user, (g) for an activity that tethers or connects any device to personal computers or other equipment for the purpose of transmitting wireless data over the network (unless customer is using a plan designated for such usage), (h) as a dedicated data connection, (i) for abnormally long data transmissions, or (j) for any other reason that, in our sole discretion, violates our policy of providing “unlimited” Services for non-commercial use.

Performance Characteristics of Easy Wireless Data Plans:

Easy Wireless offers broadband internet access using the geographic areas covered by the Nationwide Sprint Network footprint. Easy Wireless does not guarantee data coverage availability in all areas. The advertised speed of Easy Wireless’ Internet service is the maximum speed achievable with the technology utilized by Easy Wireless or that is made available to Easy Wireless. While the maximum advertised speed may be available to some end users, several factors may affect the actual speed of Easy’s Internet service offerings, including, but not limited to: [the distance of the consumer from Sprint’s broadband tower (i.e., the further away the customer is, the slower the broadband speed), the end user’s device, activity during peak usage periods, and other Internet traffic.], or data throttling from Easy’s Network Provider.

From time to time Easy Wireless may offer handsets that advertise the capability of 4G/4G LTE speeds. However, the maximum speed of Easy Wireless’ data service is 3G as set by its Network provider. The actual speeds achieved with Easy Wireless’ Internet service offerings make Easy’s Internet service suitable for real-time applications.

 

21.    PREVENTING OR SENDING SPAM

Easy Wireless subscribers receiving unwanted text messages (“spam”) should contact the source and request to unsubscribe or remove the subscriber’s wireless phone number from the service. If an Easy Wireless subscriber intentionally sends spam from an Easy Wireless handset, the subscriber may be terminated without notice.

22.    HARASSING OR UNWANTED CALLS

Easy Wireless subscribers receiving unwanted telephone calls should contact the source and request to unsubscribe from the calling list.  Subscriber can submit their number to the national Do Not Call Registry at https://www.donotcall.gov/.  Easy Wireless is not responsible for preventing or stopping unwanted calls, including calls from telemarketers, bill collectors, collections departments, and salesmen.  If the calls a subscriber is receiving are harassing or threatening in nature, the subscriber should notify appropriate authorities. Easy Wireless is not at liberty give a call history log to any person, including the subscriber, without a subpoena from governing authorities. The call history log will be sent to the issuer of the subpoena only. Easy Wireless will provide a one-time telephone number change to a subscriber in the event said customer is receiving harassing or threatening phone calls.

23.    SHIPPING

Easy Wireless handsets will be available at events, store-fronts, and online at www.MyEasyWireless.com.  In the event a handset needs to be shipped to the user, it is the user’s responsibility to provide an accurate shipping address to ensure receipt of goods. All orders are shipped at the earliest convenience of the company, and should be expected to be received by the user within 10 business days.  All shipping charges will be covered by Easy Wireless under most conditions. In the event a handset is returned for repair or replacement, if the damage is found to be by user error or abuse, user will be responsible for shipping costs to return the handset to the user.

24.    ADDITONAL SURCHARGES

Currently, call forwarding and roaming features are blocked by Easy Wireless and their underlying carrier. If you successfully access these features (not authorized by Easy Wireless), you will incur additional charges at the following rates:

Call Forwarding

$0.05 per call

Roaming

$0.25 per minute

Any charges you may incur as a result of any attempts to access these features from your Easy Wireless handset are non- refundable.

25.    EASY WIRELESS SERVICE AND AIRTIME USAGE

Easy Wireless airtime is issued in unit increments.  Units are deducted from the Easy Wireless handset in the following manner all calls are charged at a rate of one (1) unit per minute.  All other phone models, calls are charged at a rate of one (1) unit per minute. Texts are charged at a rate of one (1) text per minute of voice.  Airtime minutes will be deducted for all time during which your Easy Wireless service is connected to, or using, the wireless system of any Carrier.  Use of a wireless system typically begins when you press the "send", "call" or other button to initiate or answer a call and does not end until you press the "end" button or the call is otherwise terminated.  Airtime minutes are deducted for all incoming and outgoing calls, including calls to toll free numbers, and calls to access your voice mail (airtime minutes will be deducted for each call separately).  Airtime for Three-Way calls may be deducted at twice the incremental rate.  Airtime minutes are NOT deducted for calls to 911, 611, or the 800# for Easy Wireless Customer Service.  For outbound calls, you may be charged airtime for incomplete and/or busy-no answer calls. (Although this is unlikely to occur, Easy Wireless is not able to dispute these charges and cannot refund for deducted minutes on an incomplete or busy no-answer call.)  Airtime minutes are deducted in full unit increments; partial minutes are rounded up to the next minute.  Airtime minutes will also be deducted for use of other services such as text messaging. Airtime minutes are deducted for all text messages sent and incoming text. No credit is given for dropped calls.

Calls to 900/976 or other pay-per-call service numbers are not available to Easy Wireless subscribers. Easy Wireless will block any calls to 1-900, 1-976, some international calling, or other pay-per-call services.  However, if any charges are received by Easy Wireless from the underlying carrier for these types of calls, these charges will be passed thru to the end user for payment. Non-payment of these charges, when billed to the subscriber, will constitute automatic disconnection of service.

Calls placed to 800/866/877 or other toll-free numbers will incur standard minute usage of a 1:1 ratio.  Easy Wireless allows subscribers to make or receive domestic long distance calls inside the domestic USA as long as coverage is available. Easy Wireless does not allow free calls to other subscribers using Easy Wireless service. Easy Wireless subscriber handsets do not provide rate information of service used to make or receive voice calls or messages. Easy Wireless does not offer free nights and weekends or free mobile-to-mobile service.

Easy Wireless service is provided at the company’s discretion. Easy Wireless may change pricing or the company’s Terms and Conditions of Service, from time to time, without notice, unless expressly prohibited by law.   Easy Wireless will notify subscribers of change to the Terms and Conditions of Service that are determined to be materially adverse to a subscriber’s service 30 days in advance of the change. If subscriber does not terminate service within 30 days of receiving this notice of a change in the Terms and Conditions of Service, subscriber agrees to accept any such changes.  A subscriber’s right to use Easy Wireless service is subject to the Company’s business practices, policies, procedures, rates, and Terms and Conditions of Service.  Easy Wireless reserves the right to modify or cancel a subscriber’s service, an account, or take corrective action at any time and for any reason, including, but not limited to, violation of any provision of these Terms and Conditions of Service.

Easy Wireless provides mobile telecommunications services using the geographic areas covered by the Nationwide Sprint Network footprint. Easy Wireless may provide Lifeline supported services in these areas based on state authorized licensing areas. Easy Wireless does not guarantee coverage availability in all areas. Local phone numbers may not be available in all areas. Subscribers do not have the ability to use Easy Wireless service with any other wireless phone, device, or on another network. Subscribers may not use an Easy Wireless handset with any other service or network. Airtime may be used for domestic calling from the United States and for other services as provided in these Terms and Conditions of Service. Easy Wireless service is for personal use only and may not be used in a manner that interferes with another Easy Wireless customer’s use of service. Easy Wireless has determined that ability to provide good service to subscribers may be impaired when customers place abnormally high number of calls, send or receive an unusually high number of messages, or repeatedly place calls of unusually long duration, relative to typical usage by other Easy Wireless customers on similar service plans. Such non-typical usage suggests that a wireless phone is being used for other than personal use and is in violation of these Terms and Conditions of Service. Easy Wireless services are provided solely for live dialogue between two individuals. Easy Wireless services may not be used for any type of monitoring services, any data transmissions, or other non-personal related connections that do not consist of uninterrupted live dialogue between two individuals. An Easy Wireless subscriber account may be moved, without prior notice, to a limited minute plan if a subscriber’s usage is determined to be used in violation of the Terms and Conditions of Service for non-personal use, pager service, voicemail retrieval service, excessive use, or other uses deemed inappropriate. Dependent on the severity of the violation, Easy Wireless, at their sole discretion, may terminate the subscriber’s service without prior notice.  If a subscriber account is deactivated for any reason, Easy Wireless may assess subscribers a standard reactivation fee, which is non-refundable.

26.    EMERGENCY CALLS

If you are in an area where your Easy Wireless handset is searching for a wireless signal or there is no wireless signal or wireless service, it is highly probable that a call to 911 will not go through. Do not rely solely on your Easy Wireless handset in an emergency situation. In an emergency, locate the nearest landline phone and call for help.

27.    UNAUTHORIZED USAGE; TAMPERING

The Easy Wireless handset is exclusively for use by you, the end consumer, with the prepaid wireless service available solely in the United States, Puerto Rico and the U.S. Virgin Islands. Any other use of your Easy Wireless handset, including without limitation, any resale, unlocking and/or re-flashing of the handset is unauthorized and constitutes a violation of your agreement with Easy Wireless You agree not to unlock, re-flash, tamper with or alter your Easy Wireless handset or its software, enter unauthorized PIN numbers, engage in any other unauthorized or illegal use of your Easy Wireless handset or the Service, or assist others in such acts, or to sell and/or export Easy Wireless handsets outside of the United States. These acts violate Easy Wireless rights and state and federal laws. Improper, illegal or unauthorized use of your Easy Wireless handset is a violation of this agreement and may result in immediate discontinuation of Service and legal action.  Easy Wireless will prosecute violators to the full extent of the law. You agree that any violation of this agreement through your improper, illegal or unauthorized use shall entitle Easy Wireless to recover liquidated damages from you in an amount not less than $5,000 per handset purchased, sold, acquired or used in violation of this agreement.

28.    LIMITATIONS OF SERVICE AND USE OF EQUIPMENT 

Easy Wireless services use radio transmissions and are therefore affected by limitations. Coverage is not available everywhere. Service is subject to transmission limitations caused by certain equipment and compatibility issues, atmospheric, topographical and other conditions. Service may also be affected by damage to wireless handsets. Easy Wireless does not guarantee, or warrant, that service will be available at any specific time or geographical location, or that service will be provided without possible interruption. You should therefore never solely rely on your wireless phone for emergency calls, such as to 911. Easy Wireless customers have access to dial 911 in an emergency. However, occasionally a subscriber may attempt to call 911 in an area where there is no wireless coverage. If there is no wireless coverage, a subscriber’s call to 911 may not go through and the subscriber should dial 911 from the nearest landline phone.

Further, Service may be temporarily refused, limited, interrupted or curtailed due to system capacity limitations, technology migration or limitations imposed by the Carrier, or because of equipment modifications, upgrades, repairs or relocations or other similar activities necessary or proper for the operation or improvement of the Carrier’s radio telephone system. At any time, Easy Wireless reserves the right to substitute and/or replace any Easy Wireless equipment (including handsets) with other Easy Wireless equipment including handsets of comparable quality. Some functions and features referenced in the Manufacturer’s manual for a particular handset may not be available on your Easy Wireless handset and does not warrant or guarantee availability of network or of any Services at any specific time or geographic location or that the Services will be provided without interruption. Neither Easy Wireless nor any Carrier shall have any liability for Service failures, outages or limitations of Service.

By applying or activating service with Easy Wireless, a subscriber agrees not to use Easy Wireless services in any way that is illegal, abusive, or fraudulent. This will be determined by Easy Wireless in its sole discretion. You may also not alter any of the software or hardware on your Easy Wireless handset for any purpose. Easy Wireless phones may not be sold to third parties.

In order to verify if you reside within a service area please visit www.MyEasyWireless.com where you will find coverage maps on the website to verify coverage. The map is only an approximation of actual coverage and may differ substantially from the areas of coverage shown on the website. Coverage can be affected by many factors such as weather, terrain, buildings, equipment, signal strength or many other factors that may affect network coverage. Easy Wireless does not guarantee coverage or network availability.

29.    PHONE FEATURES, FUNCTIONALITY AND SPECIFICATIONS

Certain mobile phone features may not be available throughout the entire network or their functionality may be limited. All plan rates, features, functionality and other product specifications are subject to change without notice or obligation. Model and color of phones may vary. All talk and standby times are quoted in Digital Mode and are approximate.

30.    WARRANTY

A new Easy Wireless handset is covered by a limited warranty from the manufacturer. This warranty does not cover damage or failure caused by abuse or misuse of the phone. Refurbished, reconditioned, and/or used Easy Wireless handsets are covered by a 48 hour warranty. Accessories are not covered under warranty. Easy Wireless does not provide refunds. All applicable implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of this limited warranty, unless otherwise provided by law. Your warranty excludes all incidental or consequential damages, unless otherwise provided by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

31.    DISCLAIMER OF WARRANTIES

EXCEPT FOR ANY WRITTEN WARRANTY THAT MAY BE PROVIDED WITH A DEVICE YOU PURCHASE FROM US AND THE LIMITED WARRANTY SET FORTH IN THESE TERMS AND CONDITIONS, AND TO THE EXTENT PERMITTED BY LAW, THE SERVICES AND DEVICES ARE PROVIDED ON AN “AS IS” AND “WITH ALL FAULTS” BASIS AND WITHOUT WARRANTIES OF ANY KIND. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICE OR YOUR DEVICE. WE CANNOT PROMISE UNINTERRUPTED OR ERROR-FREE SERVICE AND DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTIES ON OUR BEHALF. WE DO NOT GUARANTEE THAT YOUR COMMUNICATIONS WILL BE PRIVATE OR SECURE; IT IS ILLEGAL FOR UNAUTHORIZED PEOPLE TO INTERCEPT YOUR COMMUNICATIONS, BUT SUCH INTERCEPTIONS CAN OCCUR.

32.    RETURNS & REPLACEMENTS POLICY

Easy Wireless is not responsible for, nor will the company refund any, lost, stolen, misused, or damaged Easy Wireless Additional Minute Packages.  All purchase of Additional Minute Packages are final and non-refundable regardless of who possesses the subscriber’s wireless phone after airtime is purchased, and regardless of whether the wireless phone is used without the subscriber’s consent or knowledge.  Monthly charges are not refundable.

Easy Wireless offers no-hassle replacement policy.  If you experience a handset malfunction, call Easy Wireless at 877-476-3451 or visit your neighborhood store for assistance. The customer service representative will attempt to trouble shoot the issue, and will offer a replacement device if the issue cannot be corrected. If the phone needs to be replaced, Easy Wireless offers “in-store” or “through-mail” replacements.

Returns:  All Wireless handsets purchased directly from, or received from, Easy Wireless may be returned for a full refund within 48 hours of receipt. A subscriber must return the complete handset as received at the time of activation. For instructions please call Easy Wireless at 1-877-476-3451.

Replacements:  Replacement phones start as low as $20.00. Trade in your old phone for a $20.00 discount towards a replacement phone of your choice. Easy Wireless provides used and refurbished handsets to subscribers. All handset models provided to Lifeline subscribers are selected at the sole discretion of Easy Wireless.  Handset models may vary. Easy Wireless reserves the right to replace handsets with various models at its sole discretion, meaning the subscriber may not get the same model as the handset received during activation when they request a replacement handset. New handset models (that are not used or refurbished) may have a limited warranty from the manufacturer.  A subscriber must return the complete handset and battery as it was received at the time of activation. If the phone is damaged due to customer abuse or neglect, the replacement device may be charged at full price to the customer.  Through the replacement process, the customer may receive a new telephone number.  If you experience a handset malfunction, call Easy Wireless customer service at 877-476-3451, or visit your neighborhood Easy Wireless store in order to request a replacement.

33.    Bill Float Return Policy

Easy Wireless allows the purchase of higher end handsets through SmartPay powered by BillFloat, Inc.  The customer receives the phone from Easy and makes weekly or monthly payments through SmartPay.  Easy Wireless is not responsible for the relationship between the customer and SmartPay powered by BillFloat, Inc.

Easy Wireless allows the return of phones purchased through BillFloat within 14 days of the purchase date.

  • Phones must be returned in ‘like new’ condition. Phones that are returned in damaged or water-damaged condition will not be accepted. 
  • Phones returned to Easy Wireless will be inspected for damage.
  • To return items after the 14 Day Easy Wireless return window, please contact BillFloat at 800-374-5587,  7am - 7pm PST, Monday-Saturday; 7am - 5pm Sunday.
  • Customer can learn more information at http://www.smartpaylease.com/

 

34.    UPGRADED HANDSETS/LOST OR STOLEN EQUIPMENT POLICY

Upgraded Handsets:  Easy Wireless may offer upgraded handsets to the customer for a charge in stores, at tents, or at kiosk locations. Upgraded handsets can be purchased at any time. From time to time Easy Wireless may offer discount prices to the customer wanting to purchase an upgraded handset. From time to time Easy Wireless may offer promotions offering free upgraded handsets to the subscriber. These promotions or discounts are offered at the sole discretion of the company. These upgraded phones may be of better quality than the phone offered at the time of activation. Often the upgraded phones are smart phones or data capable phones. Easy does not guarantee data in all plan packages, but does offer data top ups. Upgraded handsets include a 48-hour warranty from the time of purchase. Customer is responsible for the handset. Easy Wireless will not guarantee free replacements for an upgraded handset.

Lost or Stolen Equipment:  If an Easy Wireless customer loses their handset, or has their handset stolen, the subscriber is responsible for all charges incurred until Easy Wireless is notified of the lost or stolen device. Upon receiving notice of the lost or stolen phone, Easy Wireless will suspend service to the handset immediately. If the subscriber does not either activate a new Easy Wireless phone, or notify Easy Wireless that they have found their device within 30 days, the account will be deactivated and the subscriber will lose their Easy Wireless telephone number.  If the service is disconnected, the subscriber will have to re-activate new service by verifying proof of eligibility. Easy Wireless will issue a $20 discount towards a replacement device no more than once per life of the customer. Further replacement devices may be charged at full price to the customer.  Through this replacement process, the customer may receive a new telephone number.  To report a lost or stolen handset, please call Easy Wireless customer service at 877-476-3451.

35.    OUR RIGHT TO TERMINATE YOUR SERVICE

You agree not to use your Phone for any purpose that is not allowed by this agreement or that is illegal. WE CAN, WITHOUT NOTICE, LIMIT, SUSPEND, OR END YOUR SERVICE FOR VIOLATING THIS PROVISION OR FOR ANY OTHER GOOD CAUSE, including, but not limited to, if You: (a) violate any of the terms and conditions of service; (b) lie to us or attempt to defraud us; (c) threaten or commit violence against any of our employees or customer service representatives; (d) use vulgar and/or inappropriate language when interacting with our representatives; (e) steal from us; (f) harass our representatives; (g) interfere with our operations; (h) engage in abusive messaging, emailing or calling; (i) modify your device from its manufacturer's default specification; or (j) use the service in a way that adversely affects our network or the service available to our other customers. We reserve the right to, without notice, limit, suspend or end your service for any other operational or governmental reason. In addition to permanently terminating your Service, criminal offenses (i.e., threatening violence, etc.) will be reported to the appropriate legal authorities for prosecution. In regards to a Lifeline subsidized service, should it be determined that eligibility of the program no longer exists service may be moved to a Non-Lifeline plan, requiring monthly payment for the same or similar minute package.

36.    OUR RIGHT TO TERMINATE LIFELINE SERVICE

Easy Wireless reserves the right to suspend, hotline, cancel, or terminate service – without notice – a subscriber’s account for any fraudulent reason, or upon request of any state or federal authority’s request. Services will be terminated if it is determined that eligibility was awarded based off of inaccurate or fraudulent information, if the subscriber is non-responsive to requests for information, including requests for proof of eligibility, or if company determines a need to eliminate possible fraud/waste/and abuse of the Lifeline program. Service with no usage for longer than 30 days will lead to attempts to notify the customer through text, letter, or calls to the customer.  If customer remains unresponsive to company attempts at contact, and service remains unused for 60 days, the service will be disconnected.  USAC audits that identify service duplication in households or residences will result in disconnection of the duplicated service.  While, Easy will make every effort to contact a customer prior to interruption of service, Easy Wireless reserves the right to disconnect the service in its entirety.

37.    CUSTOMER INITIATED TERMINATION OF LIFELINE SERVICE

Easy Wireless subscribers who choose to terminate from the Lifeline program may notify Easy Wireless through a phone call to customer service, respond to a text to the company, or through notice in writing sent to the company address below.  Easy Wireless is required to disconnect service upon request within 5 business days.  Upon termination of Lifeline services, subscribers will no longer receive discounted telephone service, and will be required to re-enroll in Lifeline by showing proof of subsidy and filling out a new Self-Certification Lifeline Form.

Mail To:

Easy Wireless

Attn: Compliance Department

P.O. Box 831717

Ocala, FL 34483-1717

 

Fax To:  1-877-433-2161

 

Phone: 1-877-476-3451, or 611 from your Easy Wireless handset

 

38.    NOTICES

You may send notices to Easy Wireless by mail: PO Box 831478, Ocala, FL 34483-1478, or by fax: 877-433-2161.  Notices will be considered effective after received by Easy Wireless. If a subscriber is unable to resolve concerns with Easy Wireless, they may file a complaint with their state commission board or the FCC. Any notice sent to a subscriber will be sent to your last known residence we have on file, or via text message to your Easy Wireless phone.

39.    HANDSET HEARING AID COMPATIBILITY (HAC)

The wireless telephone industry has developed ratings to assist hearing device users in finding wireless devices that may be compatible with your hearing devices. Not all wireless devices have been rated. Wireless devices that are rated will have the rating displayed on their box together with other relevant approval markings.

These ratings are not guarantees. Results will vary depending on your hearing device and hearing loss. If your hearing device is vulnerable to interference you may not be able to use a rated wireless device successfully.  If a specific HAC device is needed due to a subscriber’s particular hearing device or hearing loss, that device can be requested from the company by contact their Customer Service department at 877-476-3451 or by requesting the RMA department once a rep comes on the line. 

M-Ratings: Wireless devices rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than wireless devices that are not labeled. M4 is the better/higher of the two ratings.

T-Ratings: Wireless devices rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing device’s telecoil (“T Switch” or “Telephone Switch”) than unrated wireless devices. T4 is the better/higher of the two ratings. (Note that not all hearing devices have telecoils in them).

When a wireless device is used near a hearing device, such as hearing aids and cochlear implants, users may detect a buzzing, humming, or whining noise. Some hearing devices are more immune than others to this interference, and wireless devices also vary in the amount of interference they generate.

Hearing devices may also be measured for immunity to this type of interference. The more immune your hearing aid is, the less likely you are to experience interference noise from wireless devices. Your hearing device manufacturer or hearing health professional may help you find results for your hearing device.

Easy Wireless offers handsets with different levels of functionality described as follows:

Functionality Level A indicates a phone that is at least SMS, Camera, Bluetooth, USB, and Data Capable.

Functionality Level B indicates a phone that is at least SMS, Camera, and Data Capable.

Functionality Level C indicates a phone that is at least SMS and Data Capable.

The wireless devices Easy Wireless offers under its branded wireless product can be found on our website at www.MyEasyWireless.com.   (Please note that this list is subject to change and selection is dependent upon availability).

40.    LIMITATION OF LIABILITY

Easy Wireless is not liable to you for any direct or indirect, special, incidental, consequential exemplary or punitive damages of any kind, including lost profits (regardless of whether it has been notified such loss may occur) by reason of any act or omission in its provision of equipment and/or services. Easy Wireless will not be liable for any act or omission of any other company furnishing a part of our Services or any equipment or for any damages that result from any service or equipment provided by or manufactured by third parties. When your Easy Wireless phone is returned to Easy Wireless for any reason, Easy Wireless is not responsible and shall not be liable to you or anyone else for any personal information such as user names, passwords, contacts, pictures, SMS, MMS, and/or additional downloads you may have stored on your phone or which may remain on your phone.

41.    INDEMNIFICATION

You agree to indemnify and hold harmless Easy Wireless from any and all liabilities, penalties, claims, causes of action, and demands brought by third parties (including the costs, expenses, and attorneys’ fees on account thereof resulting from your use of an Easy Wireless handset Easy Wireless services whether based in contract, regardless of the form of action.

42.    BINDING ARBITRATION

PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS RIGHTS THAT YOU MAY OTHERWISE HAVE. IT PROVIDES FOR RESOLUTION OF ALL DISPUTES AND CLAIMS (INCLUDING ONES THAT ALREADY ARE THE SUBJECT OF LITIGATION) EXCEPT FOR CLAIMS CONCERNING THE UNAUTHORIZED SALE, EXPORT, ALTERATION AND/OR TAMPERING OF YOUR EASY WIRELESS DEVICE, ITS SOFTWARE, THE SERVICE AND/OR PIN NUMBERS, THROUGH ARBITRATION INSTEAD OF SUING IN COURT IN THE EVENT THE PARTIES ARE UNABLE TO RESOLVE A DISPUTE OR CLAIM. ARBITRATION IS BINDING AND SUBJECT TO ONLY A VERY LIMITED REVIEW BY A COURT. THIS ARBITRATION CLAUSE SHALL SURVIVE TERMINATION OF EASY WIRELESS’ AGREEMENT WITH YOU. This provision is intended to encompass all disputes or claims arising out of your relationship with Easy Wireless, arising out of or relating to the Service or any equipment used in connection with the Service (whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory).  Nothing contained in this arbitration provision shall preclude Easy Wireless from bringing claims concerning the unauthorized sale, export, alteration, and/or tampering of your Easy Wireless device, the Service and/or PIN numbers in state or federal court.  References to you and Easy Wireless include our respective subsidiaries, affiliates, predecessors in interest, successors, and assigns. All claims will be resolved by binding arbitration where permitted by law. You must first present any claim or dispute to Easy Wireless by contacting Customer Care to allow an opportunity to resolve the dispute prior to initiating arbitration.  You and Easy Wireless agree that use of the Service evidences a transaction in interstate commerce and this arbitration provision will be interpreted and enforced in accordance with the Federal Arbitration Act and federal arbitration law. All issues are for the arbitrator to decide, including the scope of this arbitration clause, but the arbitrator is bound by the terms of this agreement. You and Easy Wireless agree that any arbitration will be conducted on an individual basis and not on a consolidated, class wide or representative basis. Further, you agree that the arbitrator may not consolidate proceedings or more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.  If the preclusion of consolidated, class wide or representative proceedings is found to be unenforceable, then this entire arbitration clause shall be null and void. All fees and expenses of arbitration will be divided between you and Easy Wireless Each party will bear the expenses of its own counsel, experts, witnesses, and preparation and presentation of evidence. If for any reason this arbitration provision is deemed inapplicable or invalid, or to the extent this arbitration provision allows for litigation of disputes in court, you waive to the fullest extent permitted by law, (i) the right to a trial by jury and (ii) any claims for punitive or exemplary damages. Unless Easy Wireless and you agree otherwise, the location of any arbitration shall be Ocala, Florida. Except where prohibited by law, Easy Wireless and you agree that no arbitrator has the authority to award punitive damages or any other damages not measured by the prevailing party’s actual damages. Neither you nor Easy Wireless shall disclose the existence, contents, or results of any arbitration except to the extent required by law. Judgment on the award rendered may be entered by any court having jurisdiction thereof.

43.    PRIVACY POLICY/USE OF CUSTOMER ACCOUNT INFORMATION

Easy Wireless will not provide your number to any Third Party advertising agency except where authorized by the customer. Easy Wireless will provide your number, and any other pertinent information requested, to any law enforcement agency or officer upon request or subpoena, and to the FCC and/or USAC where Lifeline Services are in use.  Easy Wireless takes CPNI very seriously and takes multiple steps to avoid any perceived violation of Customer Proprietary Information.  By agreeing to Terms and Conditions of Service herein, you also agree to the terms of Easy Wireless’ Privacy Policy.  The Privacy Policy may change from time to time and includes important information on what data we collect about you, how we use this data and with whom we share that data. Customer Proprietary Network Information (CPNI) is information that Easy Wireless obtains when providing your telecommunications services to you. CPNI includes the types of telecommunications services you currently purchase, how you use them, and the billing information related to those services, including items such as the types of local, long distance and wireless telecommunications services that you have purchased and your calling details. Your telephone, name and address are not considered CPNI. To view the Easy Wireless Privacy Policy reference Easy Wireless’ website found at www.MyEasyWireless.com.

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